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CardMinder User’s Guide 75
Troubleshooting
8
2 The scanned
business card
image is not
displayed on the
window.
⇒ Did you scan the right side of the business card?
Follow the instructions in the scanner manual to set the card
properly.
3 The image is
scanned, but Full
Name or Company
does not appear or
appear incorrectly
on the Main
window.
⇒ Check the following items.
• Is the image of the characters aligned horizontally? If not,
correct the direction of the business card image by pressing
, and press on the toolbar.
• Are the front and back sides of the image switched?
The name should appear on the front side. Swap the front
and back side images of the business card by clicking
and pressing on the toolbar. (See Section 1.4 for
button functions)
Otherwise, try recognition again by referring to Section 5.1.
4 The recognition of
images is not
correct.
⇒ Check the following
• Do the characters and image
contact with each other or
aren’t they too close to each
other?
Such characters cannot be
recognized. Correct the data
manually. (See Section 5.5.)
• Is the color of the characters
white and the background
dark?
Those characters cannot be
recognized. Correct the data
manually. (See Section 5.5.)
• Are several phone numbers
printed together as shown in
the example?
These phone numbers cannot
be recognized. Please correct
the data manually. (See
Section 5.5.)
5 The items you wish
to recognize do not
appear on the
window.
⇒ Select [Tool] on the menu bar -> [Settings] in the Main window.
Then select the [Export Item] tab. Add the check mark next to
the item you wish to recognize and export. (See Section 6.2.)
No Phenomena Recommendation
Sales Division
Quality Control Seciton
Mnager
Hideaki Imai