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Troubleshooting
www.gateway.com
Troubleshooting
First steps
Try these steps first before going to the following sections:
■ Make sure that the power cords are connected to your server and an
AC outlet and that the AC outlet is supplying power.
■ If you use a surge protector or a UPS, make sure that it is turned on and
is rated to handle the power required by your server.
■ If you added or removed server components before the problem started,
review the installation procedures you performed and make sure that you
followed each instruction. You may need to remove the device, uninstall
the device’s software, then reinstall the device.
■ If an error message appears on the screen, write down the exact message
before calling Gateway Technical Support.
■ Restart your server, then open the BIOS Setup utility by pressing and
holding F2 while your server restarts. Check your configuration settings.
■ If an error occurs in a program, see its documentation or online help.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the
following items, closing the case and restarting the server after each try:
■ Restart your server, then open the BIOS Setup utility by pressing and
holding F2 while your server restarts. Correct any discrepancies.
Warning To avoid bodily injury, do not attempt to troubleshoot your
server problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your server
■
Your server was dropped
■
The case was damaged
Instead, unplug your server and contact a qualified
computer technician.