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CHAPTER 6: Troubleshooting
108
8 Click Yes, then click Next. The Factory image recovery
window opens, which shows you the progress of the
system recovery.
When recovery is finished, the Recovery is complete
window opens.
9 Click Finish, then click Restart. Your computer restarts
into its original factory condition.
Recovering your system using the
Windows DVD
If you install a new hard drive or completely re-format your
original hard drive, you must recover your system using the
Windows Vista operating system DVD. You will also need to
recover your computer’s pre-installed software and device
drivers.
To completely re-install Windows:
1 Insert the Windows DVD into one of your computer’s
DVD-capable drives, then restart your computer.
2 When the prompt “Press any key to boot from CD
or DVD” appears, press any key on your keyboard. A list
of valid boot devices appears.
3 Press the arrow keys to select the drive containing the
Windows DVD, then press E
NTER and follow the
on-screen instructions.
4 After Windows is completely re-installed, use your
software and driver recovery discs to recover your
computer’s pre-installed software and device drivers.
For instructions, see “Recovering pre-installed software
and drivers using recovery discs” on page 102.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow
these recommendations before contacting Gateway Customer
Care:
8511861.book Page 108 Monday, December 18, 2006 11:20 AM