Filter
Top Products
CHAPTER 6: Troubleshooting
110
• To recover software and device drivers that were
pre-installed at the factory, see “Recovering
pre-installed software and drivers” on page 110.
• To return your system to a previous condition when it
was working correctly, see “Using Microsoft System
Restore” on page 116.
• To completely recover your system to its factory
condition, see “Recovering your system to its factory
condition” on page 119.
If you upgrade or exchange your hard drive, or if your hard
drive is completely erased or corrupted, your only option for
system recovery may be to reinstall Windows from the
Windows DVD, then recover your pre-installed software and
device drivers using recovery discs that you created. (Your
computer must have a recordable disc drive to use these
options.)
• To re-install Windows using the Windows DVD, see
“Recovering your system using the Windows DVD” on
page 120.
• To re-install your pre-installed software and device
drivers using recovery discs, see “Recovering
pre-installed software and drivers using recovery discs”
on page 114.
Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software
and device drivers that were pre-installed at the factory. If you
need to recover software that did not come pre-installed on
your system, you need to follow that software’s installation
instructions.
You can recover pre-installed software and drivers from a set
of recovery discs (you must create the discs) or by using
Gateway Recovery Center.
Caution
To prepare your computer for additional system recovery options, you
should create a set of software and driver recovery discs as soon as possible.
For instructions, see “Preparing for software and device driver recovery” on
page 111.
8512066.book Page 110 Tuesday, January 16, 2007 11:02 AM