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Appendix B Page 223
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor handheld:
■ Review this section to see if your problem is listed
■ Check our web site at http://www.handspring.com for the latest
technical support information
Note: Thousands of third-party add-on applications have been
written for the Palm Computing
®
platform. Unfortunately, we
are not able to support such a large number of third-party
applications. If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.
Software installation problems
Operating problems
Problem Solution
When I install Palm™
Desktop software I get an
error that a modem is
attached to my port, but
there is no modem
attached.
Take your handheld out of the cradle
and install again.
Problem Solution
My handheld won’t
turn on.
Try each of these in turn:
■ Adjust the contrast control.
■ Make sure the batteries are installed
properly.
■ Replace the batteries.
■ If your handheld still does not operate,
try a soft reset; see Appendix A.