Filter
Top Products
7-27-2
7-27-2
7-2 Hewlett-Packard Limited Warranty
22
22
2 HP’s limited warranty covers only those defects which arise as a result of
normal use of the product, and do not apply to any:
(a) Improper or inadequate maintenance;
(b) Software or interfacing not supplied by HP;
(c) Unauthorized modification or misuse;
(d) Operation outside the product’s environmental specifications, including
duty cycle abuse or use of a mechanical switchbox without a designated
surge protector;
(e) Use of non-supported printing media; or
(f) Improper site preparation or maintenance.
33
33
3 For HP copier/printer products, the use of a non-HP or refilled print
cartridge does not affect either the warranty to the customer or any HP
support contract with the customer; print cartridge includes both toner
cartridges and print cartridges. However, if copier/printer failure or damage
is attributable to the use of a non-HP or refilled print cartridge, HP will
charge its standard time and materials charges to service the copier/printer
for the particular failure or damage.
44
44
4 If any software media product or print cartridge product proves defective
during the applicable warranty period, and if the product is covered by HP’s
warranty, the customer shall return the product for replacement.
55
55
5 If HP receives, during the applicable warranty period, notice of a defect in
hardware product which is covered by HP’s warranty, HP shall either repair
or replace the product, at its option. Any replacement product may be either
new or like-new, provided that it has functionality at least equal to that of
the product being replaced.
66
66
6 If HP is unable to repair or replace, as applicable, a defective product which
is covered by HP’s warranty, HP shall, within a reasonable time after being
notified of the defect, refund the purchase price for the product, provided
the customer returns the product.
77
77
7 On-site warranty and return to HP warranty services are available from any
authorized HP service facility or repair depot worldwide. Specific informa-
tion regarding product returns is contained in Chapter 6.
8 This Limited Warranty Statement gives the customer specific legal rights.
The customer may also have other rights which vary from state to state in
the United States, from province to province in Canada, and from country
to country elsewhere in the world.