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Troubleshooting the digital sender
General digital sender troubleshooting
Use the table in the user guide to solve common problems
encountered while using the digital sender. Contact HP customer
support (see page 67)
if the actions suggested there do not resolve
the problem.
Control panel messages
The following table lists the messages the control panel might display
which may require the administrator’s attention. The table also lists
the cause of the message, and recommended actions. See the user
guide for other control panel messages.
Note
The messages are listed in alphabetical order. Messages that report
normal status are not included.
Control panel messages
Message Description Actions
AB Error
codes.
An internal problem in
accessing address books
has occurred.
●
Turn the digital sender off and then back
on.
●
Perform a database check (see
“Checking the address book database” on
page 38).
●
If the problem persists, note the error
codes and contact HP customer support.
The default “From” e-mail
address is not set. Cannot
send e-mail messages if
“From” field is not provided
either at control panel or in
registered user profile.
A default
FROM
e-mail
address is missing from the
configuration.
●
Use the
E-mail
configuration menu to
configure the default
FROM
e-mail
address.
●
If the problem persists, contact HP
customer support.
The DNS configuration is
inconsistent. Please check.
There is a problem with the
DNS (Domain Name System)
configuration.
●
Using the
Network
configuration menu,
make sure that you have correctly
configured a DNS server and default
domain.
●
Try reentering the information in the
configuration menu.
●
If the problem persists, contact
HP customer support.