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Troubleshooting the digital sender
57
The e-mail configuration is
inconsistent. Please check.
There is a problem with the
e-mail configuration.
●
Using the
E-mail
configuration menu,
make sure that you have correctly
configured the e-mail server address and
e-mail default
FROM
address.
●
Try reentering the information in the
Network
configuration menu.
●
Turn the digital sender off and then back
on.
●
If the problem persists, contact
HP customer support.
The e-mail function isn’t
configured. Please contact
the administrator or refer to
the documentation.
There is a problem with the
e-mail configuration.
●
See “Configure e-mail parameters” on
page 20.
E-mail server not available.
Contact the administrator.
You selected the e-mail
function, but the e-mail
server is turned off or cannot
be reached.
●
Turn the digital sender off and then on
again.
●
Make sure all cabling is securely
connected.
●
Make sure the e-mail server is running
and can be reached from the portion of
the network on which the digital sender is
installed.
●
Make sure the network interface card is
communicating with the network. To do
this, verify that the TCP/IP status
parameter on the Revision page reads
READY
, and then try to reach the digital
sender using a network command such
as ping.
Errors were found when
checking the address book.
Initialize address book?
An internal check of the
address book database
found significant problems.
●
Reset address books by answering “Yes”
to the control panel question. Wait for the
reset to complete and then restore a
backup copy of the address book.
The I-fax configuration is
inconsistent. Please check.
There is a problem with the I-
fax configuration.
●
Using the
I-fax
configuration menu, make
sure that you have correctly configured
the I-fax domain, fax account e-mail
address, fax prefix and/or fax postage.
●
Try reentering the information in the
Network
configuration menu.
●
Turn the digital sender off and then back
on.
●
If the problem persists, contact
HP customer support.
The i-fax function isn’t
configured. Please contact
the administrator or refer to
the documentation.
There is a problem with the i-
fax configuration.
●
See “Configure I-fax parameters” on
page 21.
Internal error.
codes
Digital Sender halted.
Internal problem.
●
See the internal error table starting on
page 61.
Control panel messages (continued)
Message Description Actions