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Troubleshooting the digital sender
61
Internal error message descriptions and actions
Code Description Actions
NOTE
Every internal error message has a code associated with it. Use the code to locate the
description and action.
5,
xxxxx
Internal software or hardware
problem.
●
Turn the digital sender off and then back on.
●
Verify control panel access hatch is snapped into
place.
●
Verify all cables are seated securely.
●
If the problem persists, note the code and contact
HP customer support.
7,
xxxxx
Internal failure.
●
Turn the digital sender off and then back on.
●
Reconfigure all network parameters.
●
If the problem persists, note the code and contact
HP customer support.
10,0 Failure initializing address books.
●
Turn the digital sender off and then back on.
●
Check the address book database (see “Checking
the address book database” on page 38).
●
Clear the address book.
●
Reset the digital sender to factory defaults (see
“Resetting to factory defaults” on page 37).
NOTE: This also erases the administrator password,
all TCP/IP configuration, and all public and personal
address books.
●
If the problem persists, note the code and contact
HP customer support.