Filter
Top Products
7. The language selection screen should appear. Select the language you want to use for the
Designjet Scan application. The touch screen will automatically restart in the selected language.
8. Allow time for the operating system to be reloaded. The process has finished when the touch
screen shows the Copy tab of the Designjet Scan application.
The CD or DVD cannot be read by my computer
The scanner creates CDs and DVDs compliant with the ISO 9660 standard plus Joliet Extension.
This standard is commonly supported but it cannot be guaranteed that all computers will support it.
A media profile cannot be generated
Check that the scanner and the printer are both switched on and ready for normal operation.
The printer puts the job on hold
This can happen if your scanner account has not been properly set up (see Enable or disable
scanner accounts), or if the printer does not have the correct paper type or size loaded.
The printer loads the wrong roll
The HP Designjet 4500 Printer series may automatically load the other roll in some circumstances in
order to save paper. To prevent this behavior, select the
icon on the printer's front panel, then
Paper handling options > Roll switching options > Minimize roll changes.
The margins are too wide
When you set the margins in the scanner software and then print an image, the printer adds its own
default margins to the margins you have defined.
You can tell the scanner to compensate for this behaviour by selecting the Setup tab, then the
Margins button, then the Clip contents by printer's margins option. Subsequently, the margins you
select in the scanner software should correspond to the printed margins. However, if image is as
wide as the paper, you may find that the edges of the image are not printed.
Streaks in the scanned image
If the problem is visible when previewing the image on screen, it may be due to dirt or scratches on
the glass. First try to clean the glass (see
Clean the glass). If the problem persists, you may need to
replace the glass.
284 Chapter 22 The problem is... (scanner topics) [4500] ENWW
The problem is...
(scanner topics) [4500]