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Code Short message Suggested action
27:03 Restart the printer. If problem persists, call
HP support.
An error has been detected during printhead detection. Reseat
all the printheads; see
Remove a printhead and Insert a
printhead and Restart. If the problem persists, please contact
your customer service representative.
38.1:01 Stacker communication error
Check connections
No communications have been received from the stacker.
Check that the stacker is switched on and connected to the
printer. If necessary, you can remove the stacker completely
and continue printing without it (if printing has not started yet)
or cancel a half-printed job and restart. If you cancel a half-
printed job, the paper will be cut, and ejected when the stacker
is restarted.
38.2:01 Status mismatch. Reset stacker. The stacker has been switched off and on in the middle of a
print job. The job is automatically canceled, the paper is cut
and ejected.
39:01 Input rollers 1 and 2 need cleaning. Press
Enter to quit, or Cancel to continue.
See Clean the input rollers.
61:01 Wrong file format. The printer cannot
process the job.
The file format is wrong and the printer cannot process the job.
Check the graphic language setting of your printer (see
Change the graphic language setting). If you are sending
PostScript from Mac OS over a USB connection, select ASCII
encoding in both the driver and the application. Check for the
latest firmware and driver releases.
61:04.1 Update system software (firmware) Even if you have the latest version installed on your printer,
you are recommended to repeat the update process to clear
this error. See
Update my printer's firmware.
61:08.1 File with password cannot be printed. Resend this file without password protection.
62:04 Restart the printer. If problem persists, call
HP support.
An error has been detected with the parallel port. See Restart
If the problem persists, check for the latest firmware release.
63:04 Restart the printer. If problem persists, call
HP support.
An error has been detected with a LAN port. See Restart If the
problem persists, check for the latest firmware release.
64:04 Restart the printer. If problem persists, call
HP support.
An error has been detected with the USB port. See Restart If
the problem persists, check for the latest firmware release.
66:08 Please resubmit the job as the paper type
has changed
The paper type has changed since the job was submitter. The
job cannot be printed on the paper that is loaded; please
resubmit the job or change the paper.
71:03 Restart the printer. If problem persists, call
HP support.
Out of memory failure. You are recommended to remove any
unnecessary files from the hard disk using the Embedded Web
Server. See Restart.
76:03 Restart the printer. If problem persists, call
HP support.
The hard disk is full. If the problem persists, you are
recommended to remove any unnecessary files from the hard
disk, using the Web server. See
Restart.
77:04 Restart the printer. If problem persists, call
HP support.
The Embedded Web Server does not seem to be working. See
Restart If the problem persists, check for the latest firmware
release.
81:01 Possible paper jam A paper jam has been detected within the printer. See A paper
jam (paper stuck in the printer) [4000] or A paper jam (paper
stuck in the printer) [4500].
83.y:1x Stacker internal error
Reset stacker
The print job is automatically canceled and cut. Switch the
stacker off and then on again. If the problem remains, remove
the stacker and continue printing without it.
84.1:01 Possible paper jam A paper jam has been detected in drawer 1. See A paper jam
(paper stuck in the printer) [4500].
ENWW A front panel message 287
The problem is... (other
topics)