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Chapter 9 199
Blank pages or missing a color
● Your software application is sending an extra page-eject
command.
• Verify that a separator page is not enabled in the printer driver
by accessing the driver properties.
• Check to verify that an extra page has not been inserted within
the document.
● There is a problem with the network configuration. Some sharing
devices on networks may generate a blank page as a separator.
• Check with the network administrator.
● The printer may be feeding two or more pages at once because
the paper is difficult to separate.
● The sealing tape has been left in the toner cartridge. Remove the
sealing tape from the toner cartridge color that is missing from
the printed image.
● The toner cartridge is empty or defective. Replace the toner
cartridge color that is missing from the printed image.
Character voids
● Use paper that meets HP paper specifications (seepage67).
• The surface of the media is too rough or the media’ssurfaceis
too smooth for proper toner adhesion.
• The media you are using is to heavy for the printer, and the
toner is not fusing to the media.
• Printing is on the wrong side of the paper.
• The transparencies are not designed for proper toner
adhesion. Only use transparencies designed for HP Color
LaserJet printers.
• The humidity content of your media is too high or too low. Try a
freshly opened ream or try a different type of paper.