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HP Omnibook 6000/6100 Troubleshooting and Diagnostics 3-11
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Audio
No sound is
audible.
Increase sound volume
(Fn+UP and software
controls).
Check settings in BIOS
Setup.
Check whether sound is
enabled (audio-off button and
software controls).
Check for sound resource
conflicts in Device Manager.
Top case.
Volume PCA
Motherboard.
Check operation using
headphones or external
speakers (volume PCA).
Sound does not
record.
Check settings in BIOS
Setup.
Check software controls.
Test audio with e-Diagtools
diagnostics.
Display interface
PCA.
Volume PCA.
Motherboard.
Check operation using
external microphone (volume
PCA).
Serial/Parallel/USB
General problems. Check connections.
Check settings in BIOS
Setup.
Check settings in Control
Panel.
Test ports with e-Diagtools
diagnostics.
For USB: check for latest
versions of drivers.
Motherboard. Use loop-back connector
when testing serial or parallel
port—see page 3-19.
Modem
General problems. In Control Panel, open
Modems (Windows 95 or 98)
or Phone And Modem
Options (Windows 2000).
Make sure the parity, speed,
word length, and stop bits
match on sending and
receiving modems.
Open the hardware Device
Manager. If the modem is
disabled, try to enable it. If it
has a conflict, try disabling
another device.
Use an analog telephone line
(2, 3, or 4 wires), not a PBX
or digital line. In a hotel, ask
for a data line.
Try disabling error correction
and data compression.
Mini-PCI card #1
(OB 6000).
Mini-PCI card #2
(OB 6100)
Mini-PCI panel.
Motherboard.