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HP Omnibook 6000/6100 Troubleshooting and Diagnostics 3-13
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Wireless
General problems. Check TCP/IP setup in
Control Panel. For
Windows 98: try disabling
DNS in TCP/IP setup.
Check SSID, channel, and
encryption settings: click
wireless link icon in taskbar
and select Advanced
Configuration.
Mini-PCI card #1.
Rear antenna PCA.
Front antenna PCA.
Motherboard.
Make sure all cables are
properly connected to mini-
PCI card #1 and the
motherboard. Check for
damaged coaxial cables and
connectors.
PCMCIA
General problems. Restart the computer.
Try the card in the other slot
or in another computer.
If the card requires an IRQ,
make sure one is available.
Check for conflicts or refresh
the device list in Device
Manager.
Zoomed Video is supported
only in the lower slot.
Check the HP Notebook Web
site for installation
instructions (page vi).
When using a PC card in a
docking system, insert or
remove the card while the
system is turned on.
Download current drivers
from the card manufacturer’s
web site.
PCMCIA socket.
Motherboard.
Using a flashlight, look for
bent pins inside the PCMCIA
socket.
If both slots have problems,
replace the motherboard. If
only one slot has a problem,
try replacing the PCMCIA
socket.
AC adapter
Does not power the
Omnibook
Try another AC adapter, if
available.
AC adapter.
Power supply PCA.
Motherboard.
The AC adapter cannot be
repaired, and must be
replaced.
Motherboard
Evidence of spilled
liquid.
Declared to be caused by
customer abuse.
Bent or broken
connectors, or burnt
component.
Declared to be caused by
customer abuse.
Motherboard
cracked.
Declared to be caused by
customer abuse.
Miscellaneous
Clock loses time Plug in AC adapter for 24
hours to charge CMOS
battery.
CMOS battery.
Motherboard.
Charge CMOS battery.