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HP Omnibook 6000/6100 Troubleshooting and Diagnostics 3-15
Symptom Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Computer is still on
but stops
responding.
Press CTRL+ALT+DEL and
end any application that is
not responding.
Slide and hold the power
button four seconds to turn
off and reset the computer.
Press the blue sleep button
to turn the computer back on.
If the above fails, insert a
straightened paper clip into
the system-off switch. Then
press the blue sleep button
to turn the computer back on.
Does not suspend
to Standby mode as
expected.
The computer won’t suspend
if it has an active connection
to another computer.
If the computer is busy, it
normally waits to finish the
current operation before
suspending.
Does not
automatically enter
Hibernate mode as
expected.
For Windows 2000, make
sure hibernate support is
enabled in Power in Control
Panel. Also, make sure the
Hibernate timeouts (Power
Schemes tab) for AC and
battery power are not set to
Never.
For Windows 98, check the
Hibernate timeout in BIOS
Setup. If the computer has
more than 512 MB (OB 6000)
or 768 MB (OB 6100) of
SDRAM, the Utility partition
on the hard disk must be
expanded.
Standby option
missing from Shut
Down window.
Do not allow Windows 98 to
disable APM. If it prompts
you to do so, answer No.
In System in Control Panel,
expand System Devices
(System Manager tab), and
remove Advanced Power
Management. Restart the
computer, then use Add New
Hardware in Control Panel to
install support for APM.
Restart the computer.
Plug-in Modules
General problems. Make sure module is
installed properly.
Reset computer.
Plug-in module or
contacts.
Motherboard.
Plug-in modules cannot be
repaired, and must be
exchanged.