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Getting Started 7–19
Finding Help & Support
Keyboard and Scroll Mouse
Symptom Problem Solution
Keyboard commands
and typing are not
recognized by the PC.
Keyboard connector is
not properly connected.
1. Click the Start button.
2. Click Turn Off Computer.
3. Select Turn Off.
4. After the shutdown is complete, reconnect the
keyboard to the back of your PC and restart your
PC.
Program in use has
stopped responding
to commands.
Shut down your PC using the mouse.
Keyboard is damaged. Refer to the Warranty and Support Guide for details.