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Mouse does not respond to
movement or is too slow.
Mouse connector is not
properly plugged into the
back of the PC.
Shut down your PC using the keyboard:
1. Press the Ctrl and Esc keys at the same time to
display the Start menu.
2. Use the up or down arrow key to select Turn Off
Computer, and then press the Enter key.
3. Use the up or down arrow key to select the
Turn Off option, and then press the Enter key.
4. After the shutdown is complete, plug the mouse
connector into the back of your PC and restart
your PC.
Program in use has stopped
responding to commands.
Shut down your PC using the keyboard.
Keyboard and Scroll Mouse (Continued)
Symptom Problem Solution