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7–26 Getting Started
Finding Help & Support
Power
Symptom Problem Solution
PC will not
turn on and/or start.
PC is not securely
connected to an
external power source.
Ensure that cables connecting the PC to the external
power source are plugged in properly.
Line voltage selection
switch is not in the
proper position for
your country/region
(115V/230V).
Set the line voltage selection switch to the correct
setting for your country/region, or call Compaq
Technical Support for assistance. Refer to the Warranty
and Support Guide for details.
Wall outlet is defective. Test the outlet by connecting a different electrical
device to the outlet.
System files may have
been damaged.
Restore the system. See “Virus Protection”
on page 5–7, or refer to the Warranty and Support
Guide.