Filter
Top Products
Solve setup problems26
The printer is having problems sending and receiving faxes
•
Make sure you use the phone cord or
adapter that came with the printer. (If
you do not use this phone cord or
adapter, the display might always
show Phone Off Hook.)
•
Other equipment that uses the same
phone line as the printer might be in
use. Make sure extension phones
(phones on the same phone line, but
not connected to the printer) or other
equipment is not in use or off the
hook. For example, you cannot use
the printer for faxing if an extension
phone is off the hook or if you are
using a computer dial-up modem to
send e-mail or access the Internet.
•
If you are using a phone splitter, the
splitter could cause faxing problems.
Try connecting the printer directly to
the telephone wall jack.
•
Make sure that one end of the phone
cord is connected to the telephone
wall jack, while the other end to port
labeled “1-LINE” on the back of the
printer.
•
Try connecting a working phone
directly to the telephone wall jack and
check for a dial tone. If you do not
hear a dial tone, contact your
telephone company to check the line.
•
Make sure you connect the printer to
an analog phone line, or you cannot
send or receive faxes. To check if your
phone line is digital, connect a
regular analog phone to the line and
listen for a dial tone. If you do not
hear a normal-sounding dial tone, it
might be a phone line set up for
digital phones. Connect the printer to
an analog phone line and try sending
or receiving a fax.
•
The phone line connection might be
noisy. Phone lines with poor sound
quality (noise) can cause faxing
problems. Check the sound quality of
the phone line by plugging a phone
into the telephone wall jack and
listening for static or other noise. If you
hear noise, turn Error Correction
Mode (ECM) off and try faxing again.
•
If you are using a DSL/ADSL service,
make sure that you have a DSL/ADSL
lter connected. Without the lter, you
cannot fax successfully.
•
If you are using either a private
branch exchange (PBX) or an
integrated services digital network
(ISDN) converter/terminal adapter,
make sure the printer is connected to
the correct port and the terminal
adapter is set to the correct switch
type for your country/region.
•
You are using a Fax over IP service.
Try to use a slower connection speed.
If this does not work, contact your Fax
over IP service’s support department.