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f. When the download is complete, follow the on-screen instructions to install and run the utility.
The utility checks for firmware updates for your HP product. If updates are found, the utility
installs the available update.
g. When firmware updates are complete, try to resend the fax.
4. Verify that the fax was set up when the product software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
NOTE: HP products are designed specifically for use with analog phone services.
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If using ISDN or digital PBX, contact your service provider for information about configuring to an
analog fax line.
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If using a VoIP service, change the Fax Speed to Slow(V.29) from the control panel. Ask if your
service provider supports fax and for the recommended fax modem speed. Some companies might
require an adapter.
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If you are using a DSL service, make sure that a filter is included on the phone-line connection to
the product. Contact the DSL service provider, or purchase a DSL filter if you do not have one. If a
DSL filter is installed, try another filter because filters can be defective.
6. If the error persists, find more detailed problem-solving solutions in the sections that follow this one.
Faxes are sending slowly
The product is experiencing poor phone line quality.
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Retry sending the fax when the line conditions have improved.
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Check with the phone service provider that the line supports fax.
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Use white paper for the original. Do not use colors such as gray, yellow, or pink.
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Divide large fax jobs into smaller sections, and then fax them individually.
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Turn off the Error Correction setting.
LCD control panel Touchscreen control panel
1. On the product control panel, press the Setup
button.
2. Select Fax Setup, and then select All Faxes.
3. Select Error Correction, and then select Off.
1. From the Home screen on the product control panel,
touch the Setup
button.
2. Select Service, and then select Fax Service.
3. Select Error Correction, and then select Off.
NOTE: Turning off Error Correction can reduce image quality.
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Increase the Fax Speed setting.
ENWW Solve fax problems 105