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HP Utility features ............................................................................................................................. 60
Product security features .................................................................................................................................... 62
Set or change the product password ................................................................................................ 62
Lock the product ............................................................................................................................... 63
Economy settings ................................................................................................................................................ 64
Print with EconoMode ....................................................................................................................... 64
Configure the Sleep/Auto Off After setting ...................................................................................... 64
A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 66
Enable or disable the Very Low settings .......................................................................................... 66
Replace the toner cartridge ................................................................................................................................. 68
8 Solve problems ............................................................................................................................................. 1
Control panel help system (touchscreen models only) ...................................................................................... 72
Restore the factory-set defaults ........................................................................................................................ 73
Solve paper feed or jam problems ...................................................................................................................... 74
The product does not pick up paper ................................................................................................. 74
The product picks up multiple sheets of paper ................................................................................ 74
Frequent or recurring paper jams ..................................................................................................... 74
Prevent paper jams ........................................................................................................................... 75
Clear jams from the input tray ............................................................................................................................ 76
Clear jams in the toner-cartridge area ................................................................................................................ 79
Clear jams in the output bin ................................................................................................................................ 82
Clear jams in the document feeder ..................................................................................................................... 85
Improve print quality ........................................................................................................................................... 87
Print from a different software program ......................................................................................... 87
Set the paper-type setting for the print job ..................................................................................... 87
Check the paper-type setting (Windows) ....................................................................... 87
Check the paper-type setting (Mac OS X) ....................................................................... 87
Check the toner-cartridge status ...................................................................................................... 88
Print a cleaning page ......................................................................................................................... 88
Inspect the toner cartridge for damage ........................................................................................... 89
Check the paper and printing environment ...................................................................................... 89
Use paper that meets HP specifications ........................................................................ 89
Check the product environment ..................................................................................... 90
Check the EconoMode settings ......................................................................................................... 90
Improve copy and scan quality ............................................................................................................................ 91
Check the scanner glass for dirt and smudges ................................................................................. 91
Check the paper settings .................................................................................................................. 91
Optimize for text or pictures ............................................................................................................. 92
Edge-to-edge copying ...................................................................................................................... 92
Clean the pickup rollers and separation pad in the document feeder ............................................. 93
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