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3. Touch the Cleaning Page button.
4. Load plain letter or A4 paper when you are prompted.
5. Touch the OK button to begin the cleaning process.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page
that prints.
Inspect the toner cartridge for damage
1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed.
2. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge.
3. Check the memory chip for damage.
4. Examine the surface of the imaging drum on the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the cartridge. Fingerprints on the imaging drum
can cause print-quality problems.
●
If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
●
If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times
and reinstall it.
5. Print a few pages to see if these steps resolved the issue.
Check the paper and printing environment
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
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Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
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Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when
selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
ENWW Improve print quality 89