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SECTION 5
TROUBLESHOOTING GUIDE
Printer Display Messages
MESSAGE DESCRIPTION SOLUTION
Printer Offline
ENTER for Paper Feed
Pressing the ENTER key will
put printer into the Paper Feed
mode.
This feature can be used to
check for proper media transport
setup/adjustment.
Printer Online
Waiting for Data
Printer is online, but has not
received any data to print.
Send data to printer via
software/computer.
Printer Offline
Data Ready to Print
Printer is offline and has
received data to print or still has
data present from previous job.
Put printer online then press
ENTER to start the feeding and
printing process.
JAM: Reprint Lost Pieces
Printer has detected a paper jam
while online, printing records.
Correct problem then reprint
lost/damaged pieces.
Clear Paper Jam.
Check separation adjustment
Check paper size (width) setting
in software to be sure it matches
actual piece width.
JAM: Check Printer Setup
Printer has detected a paper jam
while in Paper Feed or Test Print
mode.
Clear Paper Jam.
Check separation adjustment
Use a media length that matches
size of currently set paper length
(length previously set via
software or TEST image).
RENA TEST image= #10 env.
PAUSE: Waiting for Data
Printer is waiting for data from
the computer, or needs more
time to receive/process data.
When more data is sent from
computer, or printer finishes
receiving/processing data then it
will automatically continue.
PAUSE: Off-Line Pause
Printer received an “Off-Line”
PAUSE (tray break) command
from the software.
Press ONLINE key to continue.
PAUSE: Timed Pause-Wait
Printer was sent a Timed Pause
(tray break) command via
software.
Printer will automatically
continue when time expires.
Out of Paper
No Paper Detected during
feeding cycle.
Add material to the printer.
Make sure the material is
passing over the paper sensor.
Make sure material is feeding.
Transport Time-Out
The printer has timed out and
has stopped the transport.
No data, no paper, no operator
response, etc… for >5 minutes.
Press appropriate key to
continue.
Envelope Imager 1.5/1.5+ Operations Rev. 6/7/2007
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