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Troubleshooting 64
Table 19 Troubleshooting: Using a TFTP server
Problem Possible cause Possible solution
The TFTP server is not available to
connect to or there is connectivity failure
between the switch and TFTP server.
• Make sure that the IP address of the
TFTP server is correct.
• Make sure that the TFTP server exists
on the same network and VLAN as
the GbE2 Interconnect Switch.
• Make sure that you can ping the
TFTP server from the GbE2
Interconnect Switch and vice versa.
The firmware file is not found on the
TFTP server. The file name could be
wrong.
• Make sure that a valid firmware file
exists on the TFTP server to
download to the GbE2 Interconnect
Switch.
• On the GbE2 Interconnect Switch,
check the file name you configured
to download.
While using TFTP to download firmware,
the GbE2 Interconnect Switch fails to
connect to the TFTP server, or after
connection the download fails.
The TFTP server was started with a
configured directory.
The GbE2 Interconnect Switch must be
configured using the full path name, if it
is not in the directory specified in the
TFTP server.
While using TFTP to download or upload
a configuration file, the GbE2
Interconnect Switch fails to connect to
the TFTP server, or after connection the
download or upload fails.
The TFTP server is not available to
connect or there is a connectivity failure
between the GbE2 Interconnect Switch
and the TFTP server.
• Make sure that the TFTP server exists
on the same network or VLAN as
that of the switch.
• Make sure that you can ping the
TFTP server from the switch and vice
versa.
• Make sure that the IP address of the
TFTP server is correct.
The configuration file is not found on the
TFTP server. The file name could be
wrong.
• Make sure that a valid configuration
file exists on the TFTP server to
download to the GbE2 Interconnect
Switch.
• On the GbE2 Interconnect Switch,
check the file name you configured
to download or upload.
The TFTP server was started with a
configured directory.
The GbE2 Interconnect Switch must be
configured using the full path name, if it
is not in the directory specified in the
TFTP server.