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10 Troubleshooting
You can register to receive customer advisories via email. For more information, see HP Insight
Management Installation and Upgrade Release Notes at the following website:
http://www.hp.com/go/insightmanagement/docs
User interface
Server migration wizard hangs
The wizard hangs if you press the Ctrl key while selecting tabs in Insight Control server migration.
Cause
Tabs in HP Insight Control server migration cannot be treated like hyperlinks. If you press the Ctrl
key while clicking the server migration tabs in your browser, Please wait while loading
the page appears and a new blank page opens up.
Suggested action
To avoid this issue, click the tab without pressing the Ctrl key.
Browser displays an error after loading the server migration wizard from Systems
Insight Manager
Your browser might display the error message unable to connect when Insight Control server
migration is launched from Systems Insight Manager.
Cause
The HP Insight Control server migration Web Service is not running properly.
Suggested action
Open Windows Services and restart the HP Insight Control server migration Web Service, and
then retry launching server migration from Systems Insight Manager.
Launching server migration from Systems Insight Manager throws an exception
When you are launching server migration through Systems Insight Manager, an exception might
be thrown.
Cause
The source server is not discovered properly in Systems Insight Manager.
Suggested action
Make sure that the source server is discovered properly in Systems Insight Manager with the OS
type and IP address correctly identified. You can manually edit the source server node in Systems
Insight Manager to set correct values for these attributes. You can also try launching a server
migration by using a different, but properly discovered, source server and then changing the IP
address to your source server in the first step of the server migration wizard.
The name of HP Ethernet 1Gb 4-port 331i-SPI Adapter is not displayed correctly
When X2P migration is initiated to HP ProLiant DL 580 G7 configured with HP Ethernet 1Gb 4-port
331i-SPI Adapter and when you manually boot the destination server with HP Insight Control server
migration ProLiant Boot CD, the NIC name is not shown correctly under System Information and
User interface 49