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NOTE: After successful use of DevCon during a migration, Windows Device Manager might
show yellow exclamation points (!) next to duplicate keyboard and mouse entries. Right–click the
device that has the yellow exclamation point and update the driver. The device should be
rediscovered and changed from an unknown device to an HID device. Devices that cannot be
rediscovered through this method are duplicates and can be removed using the right-click menu.
To attempt to solve the mouse and keyboard issues without restarting the migration, see “USB
mouse or keyboard drivers are not loaded after an X2P Windows migration” (page 66).
USB mouse or keyboard drivers are not loaded after an X2P Windows migration
After a successful Windows migration, the mouse and keyboard drivers might not be loaded. As
a result, the mouse and keyboard do not work on the destination server.
Cause
Insight Control does not inject any drivers for the USB keyboard or mouse on the target server.
Because these are plug–and–play devices, Windows automatically detects the devices and loads
the drivers. In some scenarios, the USB keyboard and mouse drivers might fail to load. Example
scenarios include a tampered source, a Microsoft Hyper-V VM source, or a migrated source that
used PS/2 drivers.
Suggested action
Try the following:
• Reboot the destination server a second time after the migration. During the reboot, verify that
Legacy USB is set to Enabled in the BIOS on the destination server. The PnP drivers should
load automatically through the Hardware Setup Wizard.
• If the second reboot did not solve the issue, log on to the destination server by using Windows
Remote Desktop to update the mouse and keyboard drivers.
NOTE: This solution will be successful only if Remote Desktop is enabled on the destination
server and an IP address was configured with the migration wizard.
To use the server migration wizard to configure an IP address on the destination server, perform
the following:
1. Upload the latest ProLiant Support Pack (PSP) supported by the source server to the Insight
Control server migration Upload Drivers tab.
2. Select the option to reboot the destination server in step 6 of the migration wizard.
3. Select to install the PSP after migration. Enter any static IP addresses that are required. If
a static IP address is not provided, DHCP will be assumed by default.
When you are logged on to Remote Desktop on the destination server, determine whether the
proper mouse and keyboard drivers are installed on the destination server. To do this, do one
of the following:
◦ Verify that the mouse and keyboard appear as Unknown in Device Manager and have
no drivers listed.
◦ Verify that the server has the following files:
Hidusb.sys–
– Hidkbd.sys
– Mouhid.sys
66 Troubleshooting