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Resolving banner printing problems
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Make sure the paper is loaded correctly
◦
Unfold and refold the paper when several sheets feed into the printer at once.
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Make sure the unattached edge of the banner paper stack is on top and facing the printer.
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Verify that the correct paper for banner printing is used.
Check the print settings
1. Open the printer driver (see
Printing a document on page 49).
2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
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Make sure HP Banner Paper is selected as the paper type.
● Make sure the appropriate banner size is selected.
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Check the software
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Verify that the software application you are using prints banners. Not all software
applications print banners.
◦
If gaps appear at the ends of the sheets, verify that the printer software is operating
correctly.
102 Chapter 6 Troubleshooting ENWW