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HP Telephone Support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
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Before you call
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Telephone support numbers
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following
information before calling.
1. Print the printer diagnostics page. See
Printing a diagnostics page on page 83. If the printer
does not print, get the following information ready:
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model number and serial number (check the back of the printer.)
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printer model
2. Check the operating system that you are using, such as Windows 2000.
3. Obtain the printer driver and version number of the printer software, such as HP Officejet K7100
Version: 2.325.0.0.
To find the printer driver version number in the printer driver, right-click the printer icon. Select
Properties and click About. The version number displays in the Driver files list.
4. If you have a problem printing from a particular application, note the application and version
number.
Telephone support numbers
In many locations, HP provides toll-free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers, see
http://www.hp.com/support.
116 Chapter 9 Customer support and warranty ENWW