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38 Chapter 6 Troubleshooting the printer ENWW
Finding the solution
You can use this section to find the solution to common printer problems.
Pages did not print
● Status light patterns: What status light pattern is displayed on the printer? See Status light
patterns for more information.
● Error messages on screen: Is there a message on the screen? See Error messages on the
screen for more information.
● Media handling: Is media being pulled into the printer incorrectly? Are there media jams?
See Media handling problems
for more information.
Pages printed, but there was a problem
● The print quality was poor: See Improving print quality for more information.
● The printed pages do not always appear the same as on the screen (print preview):
See Printed page is different than what appeared on screen
for more information.
● The printer settings were inappropriate for the media: See Media handling problems for
more information.
Software is installed, but pages did not print
Is the printer driver icon available? Is the printer in Ready mode? Can you select the printer in the
Print dialog? See Printer software problems
for more information.