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62 Chapter 7 Service and support ENWW
Hewlett-Packard Support
Thank you for your purchase. Along with your product, you receive a variety of support services
from Hewlett-Packard and our support partners that are designed to give you the results you need,
quickly and professionally.
Please have the model number, serial number, date of purchase, and description of the problem
ready for the HP Support representative.
The following support information is available:
● European Customer Support Center
● Online services
● Obtaining software utilities and electronic information
● HP SupportPack
European Customer Support Center
language and in-country/region options available
Open Monday through Friday 8:30-18:00 Central European Time (CET)
In many European countries/regions, HP provides toll-free telephone support service during the
warranty period. However, some of the phone numbers listed below may not be toll-free. Please
refer to Support Web Page http://www.hp.com/cpso-support/guide/psd/cscemea.html
for any
associated fees. By calling a telephone number listed on the Support Web Page, you will be
connected to a responsive team waiting to help you. If you require support after the warranty has
expired, you can receive support for a fee through the same telephone number. The fee is charged
on a per-incident basis. When calling Hewlett-Packard, have the following information ready:
product name and serial number, date of purchase, and description of the problem.
Online services
For 24-hour access to information over your modem, we suggest the following services.
World Wide Web URL
You can obtain printer drivers, updated HP printer software, and product and support information
from the following sites:
in the U.S. http://www.hp.com/support/lj1005_software
in Europe http://www.hp.com
You can obtain printer drivers from the following sites:
in Korea http://www.hp.co.kr
in Taiwan http://www.hp.com.tw
or the local driver Web site http://www.dds.com.tw