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40 Chapter 6 Troubleshooting the printer ENWW
Printer initialization
A printer initialization is taking place.
No action is necessary.
Fatal error
Both lights are on.
● Unplug the printer for 5 minutes, and then
plug it back in.
● If the printer still has an error, contact
HP Support. See Service and support
.
Printer cable is not connected or there
is no power
Both lights are off.
● Make sure that there is power.
● Unplug both ends of the power cord, and
plug them back in.
● Unplug the power cord, disconnect both
ends of the printer cable, reconnect both
ends of the printer cable, and plug the
power cord back in.
CAUTION
Before you connect the cable to the printer,
always unplug the printer. Otherwise, the printer
might be damaged.
Status light patterns (continued)
Status lights Condition of the printer Action