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Clean the paper path ............................................................................................ 181
Product updates ................................................................................................................... 181
11 Solve problems ........................................................................................................... 183
Self help ............................................................................................................................. 184
Solve general problems checklist ............................................................................................ 185
Factors that affect product performance ................................................................... 186
Restore factory settings ......................................................................................................... 187
Interpret control-panel messages ............................................................................................ 188
Control-panel message types .................................................................................. 188
Control-panel messages ......................................................................................... 188
Paper feeds incorrectly or becomes jammed ............................................................................ 189
The product does not pick up paper ........................................................................ 189
The product picks up multiple sheets of paper ........................................................... 189
Prevent paper jams ................................................................................................ 189
Clear jams .......................................................................................................................... 191
Jam locations ........................................................................................................ 191
Clear jams in the output bin area ............................................................................ 192
Clear jams in Tray 1 .............................................................................................. 193
Clear jams in Tray 2 .............................................................................................. 195
Clear jams in the right door .................................................................................... 196
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) .................. 200
Clear jams in the lower right door (Tray 3) ............................................................... 201
Change jam recovery ............................................................................................ 202
Paper does not feed automatically .......................................................................................... 203
Improve print quality ............................................................................................................. 204
Use the correct paper type setting in the printer driver ............................................... 204
Change the paper type setting for Windows .............................................. 204
Change the paper type setting for Mac ..................................................... 204
Adjust color settings in the printer driver ................................................................... 205
Change the color theme for a print job ..................................................... 205
Change the color options ........................................................................ 206
Use paper that meets HP specifications .................................................................... 206
Print a cleaning page ............................................................................................ 207
Calibrate the product to align colors ........................................................................ 207
Check the print cartridges ...................................................................................... 208
Use the printer driver that best meets your printing needs ........................................... 208
The product does not print or it prints slowly ............................................................................ 210
The product does not print ...................................................................................... 210
The product prints slowly ........................................................................................ 211
Solve walk-up USB printing problems ...................................................................................... 212
xii ENWW