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The Retrieve From USB Settings menu does not open when you insert the USB
accessory ............................................................................................................. 212
The file does not print from the USB storage accessory ............................................... 212
The file that you want to print is not listed in the Open From USB menu ........................ 213
Solve connectivity problems ................................................................................................... 214
Solve direct-connect problems ................................................................................. 214
Solve network problems ......................................................................................... 214
Poor physical connection ......................................................................... 214
The computer is using the incorrect IP address for the product ...................... 214
The computer is unable to communicate with the product ............................ 215
The product is using incorrect link and duplex settings for the network .......... 215
New software programs might be causing compatibility problems ................ 215
The computer or workstation might be set up incorrectly .............................. 215
The product is disabled, or other network settings are incorrect .................... 215
Solve product software problems with Windows ...................................................................... 216
A printer driver for the product is not visible in the Printer folder .................................. 216
An error message was displayed during the software installation ................................ 216
The product is in Ready mode, but nothing prints ...................................................... 216
Solve product software problems with Mac ............................................................................. 218
The product name does not appear in the product list in the Print & Fax list .................. 218
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................... 218
A print job was not sent to the product that you wanted ............................................. 218
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...................................................................................... 219
You are using a generic printer driver when using a USB connection ........................... 219
Appendix A Supplies and accessories .............................................................................. 221
Order parts, accessories, and supplies ................................................................................... 222
Part numbers ....................................................................................................................... 223
Accessories .......................................................................................................... 223
Print cartridges and toner collection unit ................................................................... 223
Cables and interfaces ............................................................................................ 223
Maintenance kits ................................................................................................... 224
Appendix B Service and support ...................................................................................... 225
Hewlett-Packard limited warranty statement ............................................................................. 226
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 227
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement .......... 228
Data stored on the print cartridge ........................................................................................... 229
End User License Agreement .................................................................................................. 230
ENWW xiii