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additional setup information
This section covers how to handle messages that may or may not appear during
installation, how to set up the connection between your computer and your
HP OfficeJet, and how to add and remove the HP OfficeJet software. The
standard installation instructions are provided in your Setup Poster, which you
should keep for later use.
For comprehensive information, see the fully-searchable HP Photo & Imaging
Help, which is accessible only if the software has been installed. To access the
guide for Windows, go to the Director, click Help, and then choose User’s
Guide.
To access the guide for Macintosh, go to the Director, click Tools, and then
choose View Onscreen Guide.
possible installation problems
If you follow the instructions in the Setup Poster correctly, you should not have
any problems with the installation of your HP OfficeJet. If you do not follow the
instructions, you may see any of the following problems:
If Microsoft’s New Hardware Found message does not appear
If you installed the HP OfficeJet software first as requested on the Setup Poster,
and you are a Windows 98/2000/ME/XP user, a series of Microsoft New
Hardware Found messages should have appeared on your screen during
software installation.
If the Microsoft messages did not appear, try the following:
• Verify that you are using a high-speed (12 Mbps) USB cable and that it
does not exceed three meters in length (9.8 feet).
• Verify that the computer is USB-ready. For more information about
determining whether your computer is USB-ready, see your computer’s
documentation or check with the computer’s manufacturer.
• Verify that the cable is plugged fully into your HP OfficeJet and directly
connected to the USB port on your computer. After the cable is connected
properly, turn your HP OfficeJet off and then on again.
• Turn your HP OfficeJet off and then on again, then restart your computer.
• If the previous steps do not solve the problem, remove and reinstall the
software. For more information, see To avoid errors, install the
HP OfficeJet software before you connect the HP OfficeJet to your
computer. If one of the above messages appeared and you clicked Next or
OK, do the following: on page 50.
If the Fax Setup Wizard does not appear
Follow the instructions explained above.