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hp officejet 6100 series
chapter 10
72
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-
incident, out-of-warranty support fee of $27.50 (inc GST) will be charged to
your credit card. You can also call 1902 910 910 ($27.50 charged to your
phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday.
(Charges and support hours are subject to change without notice.)
prepare your unit for shipment
If after contacting HP Customer Support or returning to the point of purchase,
you are requested to send your unit in for service, please follow the power off
and rebox steps below to avoid further damage to the HP product.
1 Turn on the unit.
Disregard steps 1 through 6, if your unit will not turn on and the print
carriage is in the home position. You will not be able to remove the print
cartridges. Proceed to step 7.
2 Open the ink-cartridge access door.
3 Remove the print cartridges from their holders, and lower the latches. See
replace the print cartridges on page 43 for information on removing the
print cartridges.
Caution! Remove both print cartridges and lower both latches.
Failure to do so may damage your unit.
4 Place the print cartridges in an airtight bag so they will not dry out, and
put them aside (do not send them with the unit, unless instructed to by the
HP customer support call agent).
5 Turn off the unit.
6 Close the ink-cartridge access door.
7 Remove the front panel cover as follows:
a. Place hands on each side of the front panel cover.
b. Using thumbs, pry the cover off from the bottom.
Italy +39 (0) 226410350 United Arab Emirates +971 4 883 8454
Japan 0570 000 511
+81 3 3335 9800
United Kingdom +44 (0) 207 512 52 02
Jordan +971 4 883 8454 Venezuela 0800-47468368 or
800-477-7777
Korea (Seoul) +82 (2) 3270 0700 Venezuela (Caracas) (502) 207-8488
Korea (outside Seoul) 080 999 0700 Vietnam 84 (0) 8 823 4530
Kuwait +971 4 883 8454 Yemen +971 4 883 8p454
Lebanon +971 4 883 8454
1 This Call Center supports French speaking customers from the following countries: Morocco, Tunisia, and
Algeria.
2 This Call Center supports German, French and Italian speaking customers in Switzerland.
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