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Customer Technical Support
WEB support
If you cannot find the answer and help from manual, you can visit HiTi’s
website. You can get new driver, updated application and more templates
here.
Customer Support Center
If your HiTi products cannot operate function normal, and the products are in
one-year period from the time you purchase, free service is provided. Before
placing a call for help, please make sure that:
1. You have checked your Quick Install Guide for these procedures.
2. You have checked this Manual for troubleshooting tips.
3. You have checked HiTi website for help.
4. If you buy this product from distributors, you need to contact them to get
help.
Please support following information, and we can solve your problem in the
fastest way.
1. Printer S/N.
2. Printer Model No.
3. Printer driver version (you can get it from "Control Panel/Printer/HiTi
PhotoShuttle(640PS)/Properties/About")
4. PhotoDesiree version. (you can get version number from PhotoDesiree)
5. Brand name/Model/System configuration of your PC.
6. Windows version (such as Windows 98 se)
7. Application name and version (such as PhotoShop 6.0), when you used
this printer and occurred error at the same time.