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4. Check whether the USB card is installed properly .
5. Check whether the USB card driver is installed properly .
6. Check your operating system. The Hi-Ti Photo Printer must use in
Windows 98, ME, or 2000.
Printing Problem
Q1: If I see “Printer is not working” during printing, what should I do?
A1: 1. Make sure the printer is on.
2. Do Not print from two printers simultaneously.
3. Close the opened or running software.
Q2: If I see “Ribbon cartridge cover is open” before printing, what should I
do?
A2: Please make sure the ribbon cartridge cover is closed properly.
Q3: If I see the error message of “Unmatched ribbon cartridge” before
printing, what should I do?
A3: 1. Please open the ribbon cartridge, and make sure the ribbon
cartridge is installed properly.
2. Please make sure your ribbon cartridge is Hi-Ti YMCO ribbon
cartridge.
Q4: If I see the error message of ”Out of ribbon”, what should I do?
A4: 1. Please check whether the ribbon cartridge is exhausted . (Place
the ribbon cartridge in a position such that the arrow on the cartridge
faces towards you, and check the left side of cartridge ).
2. Please check whether the paper enters into the Digital Photo
Printer . When the paper enters into the photo printer, the printer
will start rotating the ribbon inside the ribbon cartridge automatically
(with a slight noise) to locate the labeled mark on the ribbon. After
it is found, the photo printer will start printing. If not, the paper will
withdraw. If you hear the sound of rotation, but the printer still shows
the error message of “Out of ribbon” when you want to print, then
remove the ribbon cartridge, and make a mark on the ribbon
cartridge before printing. Then remove the ribbon cartridge to
confirm the location of the ribbon cartridge. If the position of the
ribbon cartridge does not move, then the cartridge or the mortor of
the printer may fail﹔if the position of the ribbon cartridge is moved,
then the sensor for ribbon cartridge of the printer may fail. Please
contact the distributor where you bought this Digital Photo Printer or
Hi-Ti Customer Service Department for repair.
3. If the ribbon cartridge is not exhausted, but the cartridge fails to
rotate, please contact the distributor where you bought the
consuming material. Furthermore, make sure your ribbon cartridge
is Hi-Ti YMCO ribbon cartridge.