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Note: See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115 to determine which components are
replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU).
Software
Symptom FRU/action
Suspected software problem.
1. To determine if problems are caused by the software, verify that:
v The computer has the minimum memory needed to use the software. For
memory requirements, see the information that comes with the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
v The software is designed to operate on the computer.
v Other software works on the computer.
v The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
2. If you have verified these items and the problem remains, contact the place of
purchase.
Hot-swap power-supply LED errors
Use the information in this section to solve power-supply problems.
Note: The minimum configuration required for the dc good light to be lit is:
v Power supply
v Power cage assembly, if installed.
v System board.
Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field
service technician.
AC good
LED
DC good
LED Description FRU/action
Off Off No power to system or
ac problem.
1. Check ac power to the system.
2. Power supply.
On Off Standby mode or dc
problem.
1. Check system board cable connectors JPWR1 and
JPWR2. Power-on the server. If the dc good LED is lit, press
Ctrl+Alt+Delete. Watch the screen for any POST errors.
Check the system error log for any listed problems. If the
system starts with no errors:
a. Power switch assembly
b. System board
2. Remove the adapters and disconnect the cables and power
connectors to all internal and external devices. Turn on the
system. If the dc good LED is lit, replace the adapters and
devices one at a time until you isolate the problem.
3. Power supply.
4. Power cage assembly, if installed.
5. System board.
On On Power is working
properly.
N/A
Chapter 6. Symptom-to-FRU index 103