Filter
Top Products
v Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the
way the system is configured or partitioned.
Attention: Before returning the system to the customer, remove the system from service mode. If the
system is left in service mode, it automatically places a call for service every two hours.
v While you were performing the problem analysis on the original serviceable event, other serviceable
events might have been opened. Close all serviceable events that were opened as a result of your
service activity.
v Ensure that server verification has been performed and no problems require additional service actions.
v If the repair was done using the management console online repair procedures, ensure that the original
serviceable event is now closed.
1. Record the system reference code (SRC) or symptom and the location code of the field-replaceable
unit (FRU) you replaced, for future reference. Is the server managed by a management console?
v Yes: Continue with the next step.
v No: Do one of the following steps:
– If the server is managed by Integrated Virtualization Manager (IVM), go to “Closing a service call using
Integrated Virtualization Manager” on page 89.
– If the server is not partitioned and is running the AIX or Linux operating system, go to “Closing a service call
using AIX or Linux” on page 85.
2. On the HMC, open Manage Serviceable Events and examine the service action event log for any
open service action events.
3. Are there any service action events that are open?
v Yes: Continue with the next step.
v No: If the system attention LED is still on, turn off the LED as described in “Activating and deactivating LEDs” on
page 93. Return the system to the customer. This completes the repair.
4. Record the list of open service action events.
5. From the list of serviceable events recorded in step 4, perform the following step 6 through step 32
on page 84 for each open service action event.
6. Determine the error class of the serviceable event. Record for future use.
7. Examine the details of the open service action event.
Is the error code that is associated with this service action event the same as recorded in Step 1?
v Yes: Go to step 11 on page 82.
v No: Continue with the next step.
8. Examine the FRU list of the service action event. Are any FRUs listed for the service action event?
Power supplies 81