Frequently asked questions
See the
Online User's Guide
for information on installing device drivers. You
can get the ThinkPad device drivers by using the ThinkPad Software
Selections CD. Before installing a new operating system, do the following:
Print the software installation section of the
Online User's Guide
.
Make a Windows startup diskette.
How do I use the Recovery CD to reload my factory-installed ThinkPad
operating system and applications?
See “Using the Recovery CD” on page 110.
How do I test/troubleshoot my ThinkPad factory-installed hardware if I
suspect a failure?
See “Using the PC-Doctor program” on page 109.
How to I restart the computer if it locks, will not accept any input, or
will not turn off using the power switch?
See “Other problems” on page 108.
How do I purchase accessories and upgrades for my ThinkPad com-
puter?
Please visit our Web site at http://www.ibm.com and click on Shop IBM.
Here you can find a variety of accessories and upgrades that can purchased
online to be used with your ThinkPad computer.
How do I arrange for service if I suspect my ThinkPad computer has a
hardware problem?
If you suspect there may be a hardware problem with a factory-installed
device on your ThinkPad computer, you can test that device by running diag-
nostics (see “Using the PC-Doctor program” on page 109). If servicing the
ThinkPad computer becomes necessary, this should be arranged by calling
1-800-772-2227 and speaking to a technical support representative who will
make those arrangements for you.
86 ThinkPad i Series 1200/1300 User's Reference