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Customer service and support
Customer service and support
Purchasing an IBM PC hardware product entitles you to receive
support and services during the limited warranty period. If you need
additional support and services, a wide variety of extended solutions
that addresses most needs are available for purchase.
Online support services
You can contact us on the Internet for answers to your technical
support questions. If you link to our support home page, you can
search for technical tips, download update drivers, and find out about
many other things. You can visit the site at the following URL:
http://www.pc.ibm.com/thinkpad
Personalized web-based site PC support provides PC users easy
access to online support, including personalized IBM web site tai-
lored to their machine type, computing environment, and individual
interests such as business applications or games. Customers profile
once with IBM and are thereafter greeted by name and presented
targeted information selected specifically to meet their particular
needs. For example, a corporate ThinkPad user might receive infor-
mation on Microsoft Windows NT and remote connectivity. IBM cus-
tomers can also elect to receive proactive e-mail, alerting them to
time-saving hints and tips and product-specific update such as
modem speed and BIOS files. Interactive web-based forums are
monitored around the clock by IBM specialists, complementing its
support on all the major internet service providers. You can set up
your profile at:
http://www.pc.ibm.com/support
Fax information
In the U.S. and Canada, if you have a touch-tone telephone and
access to a fax machine, you can receive marketing and technical
information on such topics as computer hardware, operating
systems, and local area networks (LANs) by fax. You can call the
IBM PC Company Automated Fax System 24 hours a day, 7 days a
116 ThinkPad i Series 1200/1300 User's Reference