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Unless IBM specifies otherwise, IBM provides non-lBM machines
WITHOUT WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under war-
ranty, such as assistance via telephone with "how-to" questions and
those regarding Machine set-up and installation, will be provided
WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, you should contact your
reseller or call IBM. In the United States, call IBM at
1-800-IBM-SERV (426–7378). In Canada, call IBM at
1-800-465-6666. You may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange
services, either at your location or at a service center, to keep
Machines in, or restore them to, conformance with their Specifica-
tions. IBM or your reseller will inform you of the available types of
service for a Machine based on its country of installation. IBM may
repair the failing Machine based on its country of installation. IBM
may repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part,
the item IBM or your reseller replaces becomes its property and the
replacement becomes yours. You represent that all removed items
are genuine and unaltered. The replacement may not be new, but
will be in good working order and at least functionally equivalent to
the item replaced. The replacement assumes the warranty service
status of the replaced item.
Any feature, conversion, or upgrade, IBM or your reseller services
must be installed on a Machine which is 1) for certain Machines, the
designated, serial-numbered Machine and 2) at an engineering-
change level compatible with the feature, conversion, or upgrade.
Many features, conversions, or upgrades involve the removal of parts
and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.
Appendix B. Product warranties and notices 131