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Customer service and support
These lines are available 24 hours a day, 7 days a week. The
answering technical-support representative can also fax or mail you
technical or product information, such as:
Sales information
Product brochures
Locations of IBM resellers
Services available from IBM
EasyServ
ThinkPad EasyServ is a courier repair service for IBM mobile pro-
ducts whereby your ThinkPad computer will be picked up, sent to
IBM for repair, and then returned to the location of your choice. This
service is available at no additional charge during the limited war-
ranty period. Most computers can be repaired the day that it arrives
at the IBM repair location.
Support personnel first try to solve your problem over the phone. If
they are unsuccessful, you can arrange for EasyServ service by
calling the PC Support Line.
If possible, you should use the original ThinkPad shipping materials
that your computer came in, for re-sending it to IBM. If the box is not
available, the courier will deliver a shipping carton and will return
later to pick it up. This service is available only in the U.S. and
Canada.
Getting help around the world
If you make frequent overseas trips or you are residing abroad, you
can register with the International Warranty Service Office. The office
will issue an International Warranty Service Certificate, which you
can use wherever IBM or IBM resellers sell and service IBM PC pro-
ducts.
For more information on registering with the International Warranty
Service Office, call 1-800-497-7426 in the U.S. or Canada.
118 ThinkPad i Series 1200/1300 User's Reference