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Troubleshooting charts
Software problems
Problem Action
An application does not
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with the Windows operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed. See the
Online User's Guide
.
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer to
the manuals supplied with the application.If these items are correct and you still
have a problem, contact your place of purchase or the service representative for
help.
The Windows Safe
Mode screen appears.
Your computer may not have shutdown properly the last time. In Safe Mode, shut-
down and restart your computer.
If you still have a problem, contact your place of purchase or the service repre-
sentative for help.
Solving computer problems 107