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Chapter 6. Troubleshooting
If you encounter a problem, use the following information to help you
determine the cause of the problem and the action to take. Additional
troubleshooting and debugging procedures are available in the Hardware
Maintenance Manual and Troubleshooting Guide or Problem Determination Guide for
your blade server.
Make sure that you are using the latest versions of device drivers, firmware,
and BIOS or firmware code for your blade server, management module, and
I/O modules that are used by the I/O expansion card. If these items are
obsolete, the BladeCenter unit might not recognize the I/O expansion card and
might not turn it on. Go to the IBM support Web site,
http://www.ibm.com/pc/support/, for the latest information about upgrading
the device drivers, firmware, and BIOS or firmware code for BladeCenter
components. The latest instructions are in the documents that come with the
updates.
To determine whether your installation problem is caused by the hardware,
perform the following tasks:
v Make sure that the I/O expansion card is installed correctly.
v Make sure that the Fast!UTIL data-rate setting is correct:
– If the I/O expansion card is installed in a BladeCenter HS20 or HS40
blade server, see “Host Adapter Settings” on page 18.
– If the I/O expansion card is installed in a BladeCenter JS20 blade server,
see the IBM FAStT Management Suite Java User’s Guide version 1.0 or later
that is available at http://www.ibm.com/pc/support/.
v
Make sure that all peripheral devices connected to the I/O modules are
turned on, operating correctly, and are connected correctly:
– If the I/O expansion card is installed in a BladeCenter HS20 or HS40
blade server, see “Scan Fibre Channel devices” on page 22 for information
about displaying attached Fibre Channel devices.
– If the I/O expansion card is installed in a BladeCenter JS20 blade server,
see the IBM FAStT Management Suite Java User’s Guide version 1.0 or later
that is available at http://www.ibm.com/pc/support/.
v
Make sure that one or two I/O modules that support Fibre Channel
operation are installed in the correct I/O-module bays of the BladeCenter
unit.
To determine whether your installation problem is caused by the software,
perform the following tasks:
© Copyright IBM Corp. 2005 27