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v Service Center Phone Number
This is the number of the service center computer. The service center usually
includes a computer that takes calls from systems with call-out capability. This
computer is referred to as ″the catcher.″ The catcher expects messages in a specific
format to which the Service Processor conforms. For more information about the
format and catcher computers, refer to the README file in the AIX
/usr/samples/syscatch directory. Contact the service provider for the correct
telephone number to enter here.
v Customer Administration Center Phone Number
This is the number of the System Administration Center computer (catcher) that
receives problem calls from systems. Contact the system administrator for the correct
telephone number to enter here.
v Digital Pager Phone Number In Event of Emergency
This is the number for a pager carried by someone who responds to problem calls
from your system.
v Customer Voice Phone Number
This is the number for a telephone near the system, or answered by someone
responsible for the system. This is the telephone number left on the pager for
callback.
v Customer System Phone Number
This is the number to which your system’s modem is connected. The service or
administration center representatives need this number to make direct contact with
your system for problem investigation. This is also referred to as the Call In phone
number.
v Customer Account Number
This number is available for service providers to use for record-keeping and billing.
v Call Out Policy Numbers to call if failure
This is set to either First or All. If the call-out policy is set to First, call out stops at
the first successful call to one of the following numbers in the order listed:
1. Service Center
2. Customer Administration Center
3. Pager
If Call Out Policy is set to All, call-out attempts to call all of the following numbers in
the order listed:
1. Service Center
2. Customer Administration Center
3. Pager
v Customer RETAIN Login ID Customer RETAIN Login Password
These settings apply to the RETAIN service function.
v Remote Timeout, in seconds Remote Latency, in seconds
These settings are functions of the service provider’s catcher computer.
v Number of Retries While Busy
This is the number of times the system should retry calls that resulted in busy
signals.
Chapter 6. Introduction to Tasks and Service Aids 103