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Symptom Action
The system login prompt is displayed. You may not have pressed the correct key or you may
not have pressed the key soon enough when you
were to indicate a service mode boot of diagnostic
programs. If this was the case, start over at the
beginning of this step.
If you are sure that you pressed the correct key in a
timely manner, go to “Step 7” on page 154.
The system does not respond when the password is
entered.
Go to “Step 7” on page 154.
The system stopped and an indicator is displayed on
the system console and an eight-digit error code is not
displayed.
If the indicator represents:
v A keyboard: record error code M0KBD000 and
report the problem to the service organization.
v Memory: record error code M0MEM002 and report
the problem to the service organization.
v SCSI: record error code M0CON000 and report the
problem to the service organization.
v Network: record error code M0NET000 and report
the problem to the service organization.
v Speaker/audio: record error code M0BT0000 and
report the problem to the service organization.
The System Management Services menu is displayed. The device or media that you are attempting to boot
from might be faulty.
1. Check the SMS error log for any errors. To check
the error log:
v Select tools.
v Select error log.
v If an error is logged, check the time stamp.
v If the error was logged during the current boot
attempt, record it and report it to your service
representative.
v If no recent error is logged in the error log,
continue to the next step.
2. If you are attempting to load the online
diagnostics, try loading the standalone diagnostics.
Otherwise, record error code M0SCSI01 and
report to the service organization.
The system appears to be stopped, the disk activity
light is on continuously, and a beep was heard from
the system unit.
Record error code M0MEM001 and report the problem
to the service organization.
The system stops and the message STARTING
SOFTWARE PLEASE WAIT ... is displayed.
Report error code M0BT0000.
The message The system will now continue the
boot process is displayed continuously on the system
unit’s console.
Report error code M0SCSI01.
Chapter 8. Hardware Problem Determination 153