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Troubleshooting
If you have problems with your Intel Express 10/100 Fast Ethernet
Switch, use this chapter to help identify the problem and find a
possible solution.
If you can’t find information in this chapter about the problem you’re
having, get the following information:
• The serial number of the Express 10/100 Switch printed on the
back side of the switch.
• The firmware revision number displayed by the Console Manager
sys-stat message.
• The configuration of the equipment connected to the switch.
• The sequence of events leading up to your problem.
• Actions you have already taken.
If you call Intel Customer Support, you have 90 days of free support
after your first call. Thereafter, Intel offers several Intel Support
Service options. See the inside back cover for more information.
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