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Appendix C: Getting Help
50 Intel
®®
Server System R1000GZ/GL Service Guide
Appendix C: Getting Help
If you encounter an issue with your server system, follow these steps to obtain support:
1. Visit the following Intel support web page:
http://www.intel.com/support/
This web page provides 24x7 support when you need it to get the latest and most complete
technical support information on all Intel Enterprise Server and Storage Platforms. Information
available at the support site includes:
— Latest BIOS, firmware, drivers and utilities
— Product documentation, installation and quick start guides
— Full product specifications, technical advisories and errata
— Compatibility documentation for memory, hardware add-in cards, chassis support matrix and
operating systems
— Server and chassis accessory parts list for ordering upgrades or spare parts
— A searchable knowledgebase to search for product information throughout the support site
2. If you are still unable to obtain a solution to your issue, send an email to Intel’s technical support
center using the online form available at
http://www.intel.com/support/feedback.htm?group=server.
3. Lastly, you can contact an Intel support representative using one of the support phone numbers
available at http://www.intel.com/support/feedback.htm?group=server (charges may apply). Intel
customer support suggests filling out the issue report form available at “Intel
®
Server Issue Report
Form” to better service the issue.
Intel also offers Channel Program members around-the-clock 24x7 technical phone support on Intel
®
server boards, server chassis, server RAID controller cards, and Intel
®
Server Management at
http://www.intel.com/reseller/.
Note: You will need to log in to the Reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel web site:
http://www.intel.com/support/warranty