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TimeMed Labeling Systems, Inc. - Call Toll Free: 800-323-4840 or visit www.timemed.com
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J. FREQUENTLY ASKED QUESTIONS AND TROUBLESHOOTING TIPS
Q. I am not able to install the label software on my computer, the screen says to contact
my IT department.
A. Make sure that the software is installed on a computer with “Administrator rights”.
Administrator rights are only required for the initial installation. Please check with the IT
department if necessary. Normal user rights are sufcient to run the program.
Q. The keyboard does not respond or the screen is blank.
A. If the keyboard stops responding or the keyboard screen is blank, simply restart the keyboard.
Disconnect the keyboard cable connected to the printer for several seconds and reconnect the
cable to printer.
Q. After installing the software and connecting the keyboard to the PC, I am not able to get
the software/PC to communicate with the keyboard.
A. Make sure that the keyboard is connected to the printer and the printer is turned on. The
keyboard should be on at this point. Make sure that the keyboard is also connected to
the PC and that both cable connections are secure. In the label program, click on the menu
and select Keyboard>Connection Wizard and click “Next”. You should have a message that
the keyboard has been successfully connected.
If not, check that the communication settings on the keyboard and the PC are correctly
congured. The communication settings MUST BE IDENTICAL between the keyboard
and the PC.
Keyboard communication settings
The default communication settings for COM 2 on the keyboard should be:
Keyboard and the PC (COM 2)
BAUD: 57,600
PARITY: NONE
DATA BIT: 8
STOP BIT: 1
SHAKE: XON/XOFF
Check the communication settings on the keyboard which can be accessed by pressing the “Exit”
button which will bring you to the main menu; you will see “Press FORM to select”. While at the
main menu, press and hold the “ALT” key and the “F1” keys simultaneously. You will see “SETUP:
COM 1 SETUP”. Using the Up and Down arrow keys, you can scroll between the setup for COM
1 or COM 2. Press the “Enter” key to select the appropriate choice. You can now use the Up and
Down arrow keys to scroll between the 5 setting choices listed below. Simply press the Right or
Left arrow keys to change each setting. When you are done with the changes, press the “Exit”
button twice to exit to the main menu.